Frequently Asked Questions

Microsoft Outlook 2003
Last Updated 5 years ago

In order to send and receive emails using Microsoft Outlook 2003, you need to setup your account as follows -
  1. Start Microsoft Outlook 2003. On the Tools menu, click E-mail Accounts...
  2. Select Add a new e-mail account and click Next.
  3. Under Server Type, select an incoming mail server type as either POP3 or IMAP and then click Next.
  4. In the E-mail Accounts dialog box that opens up, fill in the corresponding details -
    • User Information
      • Your Name: Enter a name that you want others to see when you send a message
      • E-mail Address: Enter your full email address (
    • Server Information
      • Incoming & Outgoing mail server: You can obtain this information from your Email Dashboard. In Dashboard go to Mail > DNS Configuration and POP/IMAP/SMTP records. Or if you are using our DNS service for your domain then you can use: Incoming Mail Server: pop.your-domain-name (eg:
        Outgoing Mail Server: smtp.your-domain-name (eg:

        ***For IMAP configuration,
        Account Type: IMAP
        Incoming Mail Server: imap.your-domain-name (eg:
        Outgoing Mail Server: smtp.your-domain-name (eg:
  • Logon Information
    • User Name: Enter your full username (same as your email address)
    • Password: Enter your email password
  • Next, click on More Settings and select the Outgoing Server tab. Here you need to select the My outgoing server (SMTP) requires authentication checkbox, and click OK.
  • Click Finish to close the E-mail Accounts dialog box.

    Usually, the port used for the Outgoing Mail Server/SMTP Service is 25. However, there might be a situation where your ISP might be blocking the use of port 25 for SMTP service. Many ISPs block port 25 in order to minimize the amount of spam sent using their network. If you are facing issues sending mails using the default port 25, you can confirm with your ISP whether port 25 is indeed blocked by them.

    To circumvent this, you can use an alternate port 587 for sending mails if port 25 is blocked. Here's how:

    a) In Microsoft Outlook 2003, on the Tools menu, click E-mail Accounts.
    b) Select View or change existing email accounts and click Next.
    c) Select the email account you wish to modify and click Change
    d) In the Internet E-mail Settings section, click More Settings
    e) Under the Advanced tab, replace the default port number 25 with the alternate port number 587 in the field provided for Outgoing server (SMTP)
    f) Click OK, Next and then Finish to save the changes.


    SSL/TLS option has been enabled on our servers. The SSL/TLS option will run on the default ports. That means, you do not need to change the port numbers for the SSL/TLS option to work.

    Steps to configure TLS/SSL in Outlook 2003
    a) Launch Outlook 2003 and click on the menu "Tools > E-mail Accounts"
    b) In the "E-mail Accounts" window, select "View or change existing e-mail accounts" and click on "NEXT>".
    c) Select your POP/IMAP account and click on the "Change" button.
    d) Click on the "More Settings" button.
    e) In the "Internet E-mail Settings" window, select the "Advanced" tab and check the box for "This server requires an encrypted connection (SSL)". Also Make sure that for "Incoming server(POP/IMAP):", the port number is 995/993. Click on the "OK" button.
    That's it, your account has been setup! Just click the Send/Receive button and all your emails will be downloaded by Outlook 2003.

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