Frequently Asked Questions

Microsoft Outlook 2007
Last Updated a year ago

In order to send and receive email using Microsoft Outlook 2007, you need to setup your account as described below -
  1. Start Microsoft Outlook 2007. Click the Tools menu and select Account Settings...
  2. On the E-mail tab, click New...
  3. Fill in all necessary fields to include the following information:
    • Your Name: Enter your name as you would like it to appear in the From: field of outgoing messages.
    • E-mail Address: Enter your full email address ([email protected]).
    • Password: Enter your email password.
    • Manually configure server settings or additional server types: Select this check box and click Next.
  4. On the prompt to Choose E-mail Service, select Internet E-mail to connect to your POP, IMAP, or HTTP server to send and receive e-mail messages. Click Next.
  5. In the Internet E-mail Settings dialog, verify your User Information and enter the following additional details:
    • Server Information
      • Account Type: Select POP3 or IMAP
      • Incoming & Outgoing mail server: You can obtain this information from your Email Dashboard. In Dashboard go to Mail > DNS Configuration and POP/IMAP/SMTP records. Or if you are using our DNS service for your domain then you can use: Incoming Mail Server: pop.your-domain-name (eg: pop.demomonkey.org)
        Outgoing Mail Server: smtp.your-domain-name (eg: smtp.demomonkey.org)

        ***For IMAP configuration,
        Account Type: IMAP
        Incoming Mail Server: imap.your-domain-name (eg: imap.demomonkey.org)
        Outgoing Mail Server: smtp.your-domain-name (eg: smtp.demomonkey.org)
  • Logon Information
    • User Name: Enter your full username (same as your email address)
    • Password: Enter your email password
  • Require logon using Secure Password Authentication (SPA): Leave this option unchecked.
  • Click More Settings... and select Outgoing Server
  • Check the box next to My outgoing server (SMTP) requires authentication and ensure that the option Use same settings as my incoming mail server
    is selected.
  • Click OK and then Next
  • IMPORTANT

    Usually, the port used for the Outgoing Mail Server/SMTP Service is 25. However, there might be a situation where your ISP might be blocking the use of port 25 for SMTP service. Many ISPs block port 25 in order to minimize the amount of spam sent using their network. If you are facing issues sending mails using the default port 25, you can confirm with your ISP whether port 25 is indeed blocked by them.

    To circumvent this, you can use an alternate port 587 for sending mails if port 25 is blocked. Here's how:

    a) In the Tools menu select Options -> Mail Setup and click Email Accounts
    b) Select your account and click Change above the list of accounts
    c) Click More Settings and then the Advanced tab
    d) In the Outgoing server(SMTP) field replace the default port number 25 with the alternate port number 587
    e) Click Ok -> Next -> Finish -> Close and then Ok to save the changes

    ANNOUNCEMENT

    SSL/TLS option has been enabled on our servers. The SSL/TLS option will run on the default ports. That means, you do not need to change the port numbers for the SSL/TLS option to work.

    Steps to configure TLS/SSL in Outlook 2007
    a) Start the Microsoft Outlook program
    b) Select the account to change. Highlight your e-mail account, then click Change to open the settings window. (Do not click Repair.)
    c) Open the Advanced settings tab. Click the More Settings button, then choose the Advanced tab.
    d) In the Advanced tab:
  • First, check the box marked This server requires an encrypted connection (SSL)
  • Make sure that the Incoming server (POP/IMAP) port number is 995/993
  • In the Use the following type of encrypted connection list, choose TLS
  • Make sure that the Outgoing server (SMTP) port number is 25/587
  • e) Click OK to close the "Internet E-mail Settings" window.
    Thats it, your account has been setup! When you click on Send/Receive, all your email will be downloaded by Outlook 2007.

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