Frequently Asked Questions

Outlook Express
Last Updated a year ago

Follow the steps detailed below to use Microsoft Outlook Express 6.0 to send/receive emails from your Email account.
  1. Start Outlook Express 6.0. On the Tools menu, click Accounts...
  2. In the Internet Accounts dialog box, click Add, and then click Mail...
  3. In the Display name box, type the name that you would like others to see when you send a message and then click Next.
  4. In the E-mail address box, type the email address for the account that you are using (for example, [email protected]) and then click Next.
  5. Under E-mail Server Names, click the appropriate incoming e-mail server type POP3/IMAP (Post Office Protocol version 3 [POP3] is the default type)
    • Incoming & Outgoing mail server: Incoming & Outgoing mail server: You can obtain this information from your Email Dashboard. In Dashboard go to Mail > DNS Configuration and POP/IMAP/SMTP records. Or if you are using our DNS service for your domain then you can use: Incoming Mail Server: pop.your-domain-name (eg: pop.demomonkey.org)
      Outgoing Mail Server: smtp.your-domain-name (eg: smtp.demomonkey.org)

      ***For IMAP configuration,
      Account Type: IMAP
      Incoming Mail Server: imap.your-domain-name (eg: imap.demomonkey.org)
      Outgoing Mail Server: smtp.your-domain-name (eg: smtp.demomonkey.org)
  • Now, type your complete email address and password in the respective fields and click Next.
  • The following window will display the success message - Congratulations, you have successfully entered all of the information required to set up your account. To save these settings, click Finish.
  • Open the Internet Accounts dialog box referring to steps 1 and 2. In the Mail view, you will see the Account you have just added. Now you need to click Properties.
  • Under the Servers tab, you need to check the checkbox My server requires authentication placed under Outgoing Mail Server. Once this is done, click Apply.
  • IMPORTANT
    Usually, the port used for the Outgoing Mail Server/SMTP Service is 25. However, there might be a situation where your ISP might be blocking the use of port 25 for SMTP service. Many ISPs block port 25 in order to minimize the amount of spam sent using their network. If you are facing issues sending mails using the default port 25, you can confirm with your ISP whether port 25 is indeed blocked by them.
    To circumvent this, you can use an alternate port 587 for sending mails if port 25 is blocked. Here's how:

    a) In Outlook Express, on the Tools menu, click Accounts
    b) Select the email account you wish to modify and click Properties
    c) Under the Advanced tab, replace the default port number 25 with the alternate port number 587 in the field provided for Outgoing mail (SMTP)
    d) Click OK and then Close to save the changes
    ANNOUNCEMENT

    SSL/TLS option has been enabled on our servers. The SSL/TLS option will run on the default ports. That means, you do not need to change the port numbers for the SSL/TLS option to work.

    Steps to configure TLS/SSL in Outlook Express
    a) Go to Outlook Express -> Tools -> Account
    b) Click on Mail tab -> highlight your email account -> Properties
    c) Click on “Advance” tab, Server Port No. for Outgoing Mail SMTP change to 25/587
    d) Server Port No. for Incoming Mail POP3 is 995 and IMAP at 993
    e) Check both the “This server require a secure connection (SSL)”
    f) Click OK and Close the “Account” Window.
    Your setup is complete. When you click on the Send/Receive button, your email will be downloaded by Outlook Express.

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